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PJI WarrantyPJI Warranty
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PJI Warranty

A free, lifetime warranty. Backed nationwide.

Smyth is a member of Preferred Jewelers International, an association of more than 200 privately-owned retail jewelry locations. Which means that Smyth’s lifetime warranty is honored by every member nationwide. It’s reassurance that the national chains won’t match. Because while they’ll charge for most services, Smyth and our fellow Preferred Jewelers International members:

  • offer a free, lifetime warranty on all diamond jewelry Smyth carries
  • will replace any diamond of up to .20 ctw at no charge to you.
  • will clean, polish, re-tip, or re-size your jewelry at no charge
 

Our free warranty is just one more reason you’ll be more comfortable working with Smyth—and with our more than 200 Preferred Jewelers International partners.

 

 

Detailed Definitions of coverage:

 

  1. Inspection of prongs*, channels and setting work

    Thorough inspection of all prongs, channel and setting work to assume none of the stones moving any way. Re-tipping is the process of adding small amounts of metal to the tip of each prong. Stones do not have to be removed.
    *In the instances where Rhodium is required, a charge MAY be incurred. This is at the sole discretion of the Preferred Jeweler.

  2. Re-sizing: ( Excluding Eternity bands )

    When possible, a Preferred Jeweler will provide lifetime resizing of your ring. Some rings are not sizable, especially if there is a large size difference, a specialty design or there is micro pave. Changing the size of a ring with micro pave is never recommended. If you re-size this type of ring it will be non repairable as the stones will loosen and the ring will never be the same.

  3. Tightening of stones

    Preferred recommends and requires that you come in to your Preferred retailer to have your items inspected every 6 months so that we can check for any loose stones and perform the necessary repairs.

  4. Refinishing and polishing*

    Any scratches and or scuffs will be polished. Some finished can’t be restored especially designer finishes. Steam, ultrasonic cleaning and polishing machines are used to bring your jewelry to pristine conditions
    *In the instances where Rhodium is required, a chargeMAY be incurred. This is at the sole discretion of the Preferred Jeweler.

  5. Loose earring backs

    Your earring backs will be repaired and or replaced if they are no longer secure.

  6. Preferred Jewelers

    will replace a diamond up to .20ctw at no additional charge to consumer

  7. Free lifetime maintenance

    *To keep your warranty valid you are required to visit your Preferred Jeweler every 6 months to have your items inspected and maintained. Your visit will be notated in the Preferred website database. Customer and retailer will be notified by email 30 days before and again 14 days before "due date" inspection. Please ensure that we have a valid email address on file. Should there be a lapse in time and warranty has become invalid the retailer may then charge the customer to bring the item back into warrantable condition and then reinstate the warranty.

 


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