Customer Privacy

Smyth Jewelers privacy policy

We collect only the e-mail addresses of those who communicate with us via e-mail. We also track information on what pages consumers access or visit.

The information we collect is used to improve the content of our Web page, used by us to contact consumers for marketing purposes and not shared with other organizations for commercial purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an email.

If you supply us with your mailing address on-line, you can receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending an email.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line. If you do not wish to receive such telephone calls, please let us know by sending an email.

Smyth Jewelers security policy

Smyth Jewelers understands your concerns regarding Internet security. The Smyth Jewelers secure software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

The Internet is as secure as using your credit card in a store or over the phone. However, in the event of any unauthorized use of your credit card, most banks either cover all charges that result from the unauthorized use, or may limit your liability to just $50.00.

How the secure server works

Starting Your Order
Every order at www.smythjewelers.com is secure. All data submitted via the checkout form is encrypted using SSL (Secure Sockets Layer) encryption.

Making a Positive ID
After you've selected items to purchase, you'll be prompted to continue your order by clicking on "Place Your Order" or "Place Order." At this point, your browser looks for a "site certificate" to confirm that it is communicating with www.smythjewelers.com. Once a positive ID is made, your order continues.

Entering "Secure Mode"
At this point, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format. We are ready to ask you for your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of this data as it is transmitted to our server. (most web browers display a padlock icon to indicate the connection is secure)

Your Order Is Complete
What Happens Next? The credit card numbers are placed in the SQL database on Smyth Jewelers web server. A user must have login privileges on the web server (requiring a password) to be able to access the database, which also requires a password.

Order Processing
Order information, including the credit card numbers, is retrieved by the Smyth Jewelers staff through a web interface. This interface challenges the user for a password twice, and then "expires" the session after ten minutes, requiring the user to login again. All communications during these sessions are encrypted again using SSL. No credit card numbers are ever sent via e-mail, due to the fact that e-mail is not secure.